HR and People teams
You can't be the neutral inside your own organisation. We can.
Your people know you work for the organisation, however fair you are. When a matter needs someone independent, or you've already advised one side, send it to us. Fixed prices per matter, no panel contract, and we share back only what everyone involved agrees to.
Half-day mediation $2,900, full day $4,900, ex GST.
For HR teams
Accredited mediators and conciliators.
Justin, Serge and Kieran
When HR teams call
You might be here because...
- You've advised the manager, so you can't mediate between them and their team member.
- Both people have asked for someone independent.
- It's been going on for months and internal efforts haven't shifted it.
- You need a mediator without a long procurement process.
- Your grievance process needs an early resolution option people will use.
- A whole team is affected, not just two people.
What usually helps
Where we usually help HR.
- From $2,900Workplace mediationColleagues, a manager and their team, or a whole team, with an independent mediator.Find out more
- QuotedWorkplace investigationsWhen a formal complaint needs someone independent to establish the facts.Find out more
- Scoped, then fixedPolicy and procedure reviewGrievance and conflict processes that get used, and support your psychosocial duty.Find out more
How we work with HR
Clear boundaries, agreed up front.
- What you receive
- Before we start, we agree what comes back to you: usually the outcome note, and anything everyone involved agrees to share.
- No findings in mediation
- A mediator doesn't decide who was right. If you need findings, that's an investigation, run separately by a different panel member.
- Conflicts checked
- Every matter is checked for conflicts of interest before anything is booked.
- Your process stays yours
- We fit around your policies, and tell you if a matter needs to go down a formal path instead.
On our panel
Who you might work with.
Workplace mediation
Justin Toohey
Mediator and conciliator
Accredited since 2002. A decade as Director of Alternative Dispute Resolution at the Administrative Appeals Tribunal.
Lead investigator
Kieran Plasto
Workplace investigator, registered psychologist and accredited mediator
Registered psychologist, former criminal investigator and police negotiator, with more than 30 years' experience in complex workplace dynamics. Leads our workplace investigations.
Cross-cultural and governance
Cobie Britt
Governance, complaints and capacity-building specialist
A proud Yuwaalaraay woman who brings a cross-cultural perspective and more than 24 years across regulatory, government and community settings.
Every matter is matched on the triage call, and checked for conflicts of interest before anything is booked.
Who is involved?
Free tool, two minutes
Not sure which process fits?
Questions
Common questions.
Do we need a contract or panel arrangement?
No. Book per matter at the published price. If you expect repeat work, ask us about standing arrangements on the triage call.
Will you give us a report?
We provide an outcome note of what's been agreed. We don't assess who was right or make findings. If you need findings, that's an investigation, which we quote separately.
Can a manager or support person attend?
It depends on the matter. We agree who will be in the room on the triage call, before any invitations go out.
Can you facilitate a team conversation?
Yes. When a whole team is affected, a facilitated conversation usually helps more than one-on-one mediation. We'll scope it on a triage call.
Request a triage call
Start in the middle.
Calm, clear and early is usually better than perfect and too late. $290 ex GST for 45 minutes, and a short email of next-step recommendations afterwards. No obligation to book further work.
- 1Send a request with a few lines about your situation.
- 2We reply within two business days, check suitability and agree on a time and payment arrangements.
- 3You speak with Shiv for 45 minutes, then receive a short email with next-step recommendations.
Justin, Kieran and Cobie