What we do
We work on conflict between people who have to keep working together, or who need to part well: two staff who have stopped talking, a manager and the person they manage, a whole team, or business partners who no longer agree on where the business is going.
Most matters need one of six things: workplace mediation, business partner and family business mediation, HR guidance, a review of the policies that keep sending conflict back, an independent workplace investigation, or conflict coaching for a leader. Each one has its price on the page, and none of them comes with a retainer or a lock-in contract.
Why a neutral service?
An owner can't be neutral about their own people, and the people involved know it. An HR consultant, lawyer or helpline that has already advised one side can't mediate the same dispute either. Plenty of businesses, especially those without an HR team, have nobody neutral to call.
That's the gap we fill, and we hold ourselves to the same rule. If anyone on our side has advised one of the people involved, someone else on the panel takes the matter. How neutrality works in practice.
A panel, not one person
Everyone on our panel is an independent practitioner, not an employee working to one point of view. Between them they bring mediation, conciliation, workplace investigation, leadership coaching and governance experience, so we can match each matter to the right person rather than to whoever is free.
Meet the panel, with each person's background and accreditation.
How every matter starts
With triage. It's free and takes about ten minutes with the Conflict Services AI Concierge, by voice or online chat, any time. It asks what's happening, who is involved and what you need, and it never gives advice. If you'd rather speak with a person first, a 45-minute triage call with one of our accredited mediators is $290 ex GST.
We then check for conflicts of interest, match you with the right person on the panel and reply within two business days with who that is, how it would run and the fee. Nothing is booked or paid until you agree. Start a free triage call.
What we believe
- Conflict isn't a bad word. It usually means something important needs attention.
- Calm, clear and early is usually better than perfect and too late.
- Not every matter needs the same process, and if the triage call shows you don't need us, we'll say so.
What we don't do
We aren't a law firm and we don't give legal advice. When something is a legal question, such as shares, agreements, dismissal or an entitlement, we'll tell you it's one for a lawyer.
We also don't decide who is right in a mediation. The people in the room agree what happens next, and a short outcome note records it.
Where we work
Most of our work happens by video, anywhere in Australia, with private breakout rooms when people need them. If an in-person session would genuinely help, ask us. How sessions by video work.
