Policy and procedure review
A process people can understand, trust and actually use.
If conflict keeps surfacing with different people, the system is part of the problem. We review your grievance, complaints and conflict policies so staff know how to raise a concern, managers know how to respond, and nobody has to guess.
Scoped at $290 an hour, then a fixed price before any review work starts.
Often matched to policy work
Specialists in dispute resolution, governance and complaints.
Adam and Cobie
Worth a review if
It might be time if...
- Your grievance policy came from a template and hasn't been used since.
- Managers handle complaints differently depending on who they are.
- Staff don't raise concerns until they're already serious.
- The same kind of conflict keeps coming back with different people.
- You're not sure your process helps you manage psychosocial risks.
- A complaint went badly and you want to understand why.
Choosing the right process
A policy, or a process?
This is
A policy
Says what should happen when someone raises a concern.
This is
A process
Is what actually happens when someone raises a concern on a busy Tuesday afternoon.
We look at both. A good policy that nobody follows doesn't protect anyone.
How it works
How a review runs.
$290 an hour
Scoping
We read what you have, hear how it's used and agree what the review should cover.
Before we start
A fixed price
You get a fixed quote and a timeframe for the review. Nothing else is billed until you agree.
Documents and practice
The review
We look at your policies and at how they work in practice, including where people get stuck or give up.
Clear steps
A plain-English redraft
Who to go to, what happens next, rough timeframes and early resolution options, including mediation.
Walkthrough with managers
Handover
We walk your managers through the new process, so it gets used rather than filed.
Pricing
Scoped by the hour, then a fixed price.
Scoping and review
an hour to scope, then fixed, ex GST
$290
- Grievance, complaints and conflict policies
- Plain-English steps people can follow
- Early resolution options, including mediation
- A walkthrough with your managers
We don't give legal advice. If you need a legal compliance sign-off, have your employment lawyer check the final version.
On our panel
Who you might work with.
Policy and process
Adam Boyce
Dispute resolution specialist
Senior executive background in dispute resolution, equal opportunity and employment law.
Cross-cultural and governance
Cobie Britt
Governance, complaints and capacity-building specialist
A proud Yuwaalaraay woman who brings a cross-cultural perspective and more than 24 years across regulatory, government and community settings.
Every matter is matched on the triage call, and checked for conflicts of interest before anything is booked.
Free guide
The first 48 hours
Questions
Policy and procedure review: common questions.
Will the policy be legally compliant?
We'll write a clear, practical process that reflects good practice. We don't give legal advice, so if you need a legal compliance sign-off, have your employment lawyer check the final version.
How long does a review take?
It depends on how many documents are involved and how they're used. You'll get a timeframe with the fixed quote.
Can you write a policy from scratch?
Yes, if you don't have one or it's beyond repair. It's scoped and priced the same way.
Can you train our managers?
A walkthrough with your managers is included. If you'd like more formal training, raise it during scoping and we'll talk about what would help.
Where to next
- ServicesHR guidancePractical advice when you're handling a complaint, a grievance or a team that has stopped working.Read more
- Who we helpHR and People teamsWhen you need an outside neutral, because inside the organisation you can't be one.Read more
- How it worksThe processFrom the first call to a written outcome: what happens, when, and who is involved.Read more
Request a triage call
Start in the middle.
Calm, clear and early is usually better than perfect and too late. $290 ex GST for 45 minutes, and a short email of next-step recommendations afterwards. No obligation to book further work.
- 1Send a request with a few lines about your situation.
- 2We reply within two business days, check suitability and agree on a time and payment arrangements.
- 3You speak with Shiv for 45 minutes, then receive a short email with next-step recommendations.
Adam and Cobie