thomasclarkgroupJun 30, 20222 minWhy you should train your staff in complaint handlingComplaints management is a skill and a process that melds different learnings from psychology, behavioural economics, law, management...
Shiv MartinFeb 18, 20212 min3 reasons to hire a mediator for your business meetingDuring change, uncertainty or internal disruptions, organisations often turn to meetings as a tool to bring their team together and forge...
Shiv MartinJan 31, 20214 minSpotlight on ShivLast year, the Resolution Institute (resolution.institute) , the leading Mediation and Accreditation Organization in Australia and New...
Shiv MartinAug 3, 20202 minWhy map your stakeholders?At the start of a new financial year organisations generally look to their strategic plan to set their operational goals and budgets. For...
Shiv MartinJul 20, 20201 minSo what does a Mediator actually do?A Mediator has special training and practical experience in assisting parties to communicate in conflict situations. Mediators do not...
Shiv MartinJul 20, 20203 minDispute Resolution for the Public ServiceCurrently, the pressure placed on our collective mental health by the Covid-19 pandemic is evident in the increased workload and stress...