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Conflict Services

Advisers and referrers

Somewhere neutral to send a matter, without losing the client.

Accountants, lawyers, EAPs and HR consultants often can't mediate a dispute they've advised on. Refer it to us. We run the process, share only what everyone involved agrees we can, and the advice relationship stays with you.

An accountant on a phone call in her office, one hand on an open client folder.

For referrers

A neutral you can send clients to.

Justin, Richard and John

When advisers refer

You might be here because...

  • You've advised one side, so you can't be the neutral.
  • A client's partnership is in trouble, and it's affecting the business you look after.
  • An employer has asked you for a mediator and you don't have one you trust.
  • You want the matter kept practical and proportionate.
  • Your EAP or HR contract doesn't cover mediation.

How referring works

Simple for you. Neutral for them.

Send the basics
Use the form below. No names needed at this stage.
We check for conflicts
Before we contact anyone, we confirm nobody on our side has advised anyone involved.
We make contact
We contact your client directly, or you introduce us, whichever you prefer.
The advice stays with you
We run the process and don't advise your client. We share only what everyone involved agrees we can.

On our panel

Who your client might work with.

Meet the full panel
  • Justin Toohey, mediator and conciliator

    Workplace mediation

    Justin Toohey

    Mediator and conciliator

    Accredited since 2002. A decade as Director of Alternative Dispute Resolution at the Administrative Appeals Tribunal.

  • Richard Gifford, mediator and conflict strategist

    Business partners

    Richard Gifford

    Mediator and conflict strategist

    Works with family businesses, workplaces and startups, and helps people prepare for a difficult conversation that's overdue. Accredited mediator since 2021.

  • John Southalan, commercial mediator and academic

    Commercial disputes

    John Southalan

    Commercial mediator and academic

    Advanced Mediator (AMDRAS) with a private commercial mediation practice, based in Perth and working online.

Every matter is matched on the triage call, and checked for conflicts of interest before anything is booked.

Questions

Common questions.

  • Will you advise my client?

    No. We run the process. Advice stays with you, and we'll point your client back to you for anything outside the mediation.

  • What will you share with me?

    Only what both people agree we can share, usually that the matter has been completed and any agreed points they're happy for you to see.

  • Can you work alongside my client's lawyer?

    Yes. Where money, shares or an exit are involved, we encourage it.

  • Is this legal advice?

    No. We don't give legal advice and we're not a law firm. If your situation needs a lawyer, we'll say so on the triage call, and we're happy to work alongside yours.

Refer a matter

Send us the basics. We'll take it from there.

No names needed yet. We check for conflicts of interest first, then contact you or your client, whichever you prefer. Your client pays the published price, so there are no surprises for anyone.

Refer a matter

Who should we contact first?

Confidential. We check for conflicts before contacting anyone.

Triage call$290 ex GST, 45 minutes

Request