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Navigating Workplace Conflict Through Mediation - A Superior Approach
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We offer you:
Principal Mediator, Trainer & CEO
of experience
Shiv is a nationally accredited mediator, practicing lawyer, statutory decision maker, and certified vocational trainer with over 10 years of experience in training and complex dispute resolution. She manages teams and projects in public service dispute resolution and consults with government agencies on best practices. As a Conference Registrar for the Administrative Appeals Tribunal, Shiv handled a variety of public sector disputes, including NDIS matters, and is recognized as a specialist in this area. Passionate about training, she has taught at the University of Queensland and Newcastle University, and trained public service decision-makers in negotiation skills. She also advises organizations on effective conflict resolution and complaints handling policies.
Shiv has resolved many workplace mediations and business disputes without the need for costly legal processes. We can facilitate difficult conversations with your team or customers.We are a leading mediation service provider in Brisbane.
We will train your team to manage conflict, through negotiation and complaints handling training and improve relationships for lasting results. We offer face to face training in Brisbane, across Queensland and Australia.
We design policies and workflows that support best practice in conflict resolution Brisbane. We can provide policies in complaints management, workplace conduct and governance considerations.
We will work with leadership teams to understand the concerns facing your organisation in Brisbane and and across Australia and assist you to identify appropriate conflict management strategies.
We have a panel of mediation and conflict resolution experts that we are able to call in to meet your organisation's needs. Many of our panel of experts are lawyers and all have National Mediator Accreditation and training, facilitation and conflict management expertise. To ensure that our service is tailored to your team we over a multidisciplinary team of experts who have experience and training in law, psychology, government service delivery, mediation, conciliation and cultural awareness.
"Conflict and disagreements can be a source of opportunity, positive change and better relationships only if we get the communication strategy right."
Trainer Profile
Justin is a highly experienced conciliator, mediator, lawyer and manager. Justin has developed his dispute management skills in senior government roles for over 20 years. His key qualifications include Masters of Law, Bachelors of Law and Environmental Science (Hons), Graduate Certificate in Management and Certificates IV in Training and Assessment and Community Mediation. Justin has been the Director of Alternative Dispute Resolution (ADR) at the Administrative Appeal Tribunal (AAT) for the last 10 years and leads a national team of high performing ADR professionals who resolve up to 95% of matters across 400 legislative frameworks.
At Conflict Services we have a team of highly experienced & certified mediators, based in Brisbane, who will help you resolve your disputes.
Principal Mediator, Trainer & CEO
Professional Mediator, Trainer
Mediator
Mediator
