We offer a team of expert mediators, trainers, public service managers and conflict management leaders who will work with you and your team to provide lasting positive outcomes.
Shiv Martin
Shiv is a nationally accredited mediator, practising lawyer, statutory decision maker and certified vocational trainer. With over 10 years as a trainer and engaging in complex dispute resolution in the government and legal sectors, Shiv has equipped a unique and diverse set of skills in Law, Management, Vocational Education and Mediation.
Shiv currently manages teams and projects in public service dispute resolution and consults with various government agencies on best practices in dispute resolution. As a Conference Registrar for the Administrative Appeals Tribunal, Shiv conducted conferences and conciliations in a broad array of public sector disputes including tax, worker’s compensation and disability support (NDIS matters) and social services complaints. She is recognised by the AAT as a specialist practitioner in the NDIS division.
Principal Mediator, Trainer & CEO
As an experienced community mediator, Shiv has a keen interest and skill in conducting cross-cultural and intergenerational mediations. She is an active member of the South Queensland Dispute Resolution Centre where she continues to train, coach and assess aspiring mediators for NMAS Accreditation.
Shiv’s greatest area of strength and passion is training and coaching in dispute resolution. She has taught students of the University of Queensland and Newcastle University. She has also trained many public service decision makers in negotiation skills and strategy. Shiv also advises organisations on designing and implementing appropriate policies, systems and practices around effective conflict resolution and complaints handling.
Shiv is a leading online dispute resolution practitioner and has partnered with MODRON in introducing and supporting dispute resolution practitioners in transitioning to online dispute resolution platforms. Shiv has trained for many organisations including:
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Resolution Institute Member training
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Information Commissioner (QLD)
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Administrative Appeals Tribunal
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Australian Financial Complaints Authority
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High Conflict Institute
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Department of Justice & Attorney General (QLD)
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Ombudsman South Australia
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Accident Compensation & Conciliation Service
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National Disability Insurance Service Commission
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TEAM Real Estate, Ray White Real Estate
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UC Berkley
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Catholicare
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National Sports Tribunal
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Department of Primary Industries & Environment (NSW)
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Australian Human Rights Commission
"Conflict and disagreements can be a source of opportunity, positive change and better relationships only if we get the communication strategy right."
- Shiv Martin
Expert Panel
Conflict Resolution, Training and Public Service
We have a panel of mediation and conflict resolution experts that we are able to call in to meet your organisation's needs. Many of our panel of experts are lawyers and all have National Mediator Accreditation and training, facilitation and conflict management expertise.
To ensure that our service is tailored to your team we over a multidisciplinary team of experts who have experience and training in law, psychology, government service delivery, mediation, conciliation and cultural awareness.
Trainer Profile – Justin Toohey
Justin is a highly experienced conciliator, mediator, lawyer and manager. Justin has developed his dispute management skills in senior government roles for over 20 years. His key qualifications include Masters of Law, Bachelors of Law and Environmental Science (Hons), Graduate Certificate in Management and Certificates IV in Training and Assessment and Community Mediation. Justin has been the Director of Alternative Dispute Resolution (ADR) at the Administrative Appeal Tribunal (AAT) for the last 10 years and leads a national team of high performing ADR professionals who resolve up to 95% of matters across 400 legislative frameworks.