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Upcoming Events

Breaking the Ice with Interests Based Negotiation

This is the second webinar in a series of four monthly webinars aimed at equipping public servants with practical tools for effective dispute resolution.

 

Conflict resolution and relationship building in the public service involves effective interest-based negotiation strategies. By conducting an interest-based negotiation process, public servants can build trust while generating outcomes that create value and have a greater chance of acceptance by stakeholders.

In this webinar, we will discuss strategies for transforming your dispute resolution process to an interest- based negotiation. This will include examples of how to make that first phone call to a complainant or changing a dispute from an adversarial process to a collaborative conversation.

Online Conference

Safer Universities Symposium

Date: 18 and 19 August 2020

Time: 11am – 2pm AEST

Location: https://www.atem.org.au/conferences/safer-communities#Speakers

Shiv Martin, Director of the High Conflict Institute in Australia, will present about how we can use empathy and intelligence, to work more effectively with people who are disruptive or difficult in high conflict situations.

This conference is for university staff and academics and aims to promote greater workplace safety and staff well being in the tertiary sector.

Recent Events

5 August 2020

This is the second webinar in a series of four monthly webinars aimed at equipping public servants with practical tools for effective dispute resolution.

 

Conflict resolution and relationship building in the public service involves effective interest-based negotiation strategies. By conducting an interest-based negotiation process, public servants can build trust while generating outcomes that create value and have a greater chance of acceptance by stakeholders.

In this webinar, we will discuss strategies for transforming your dispute resolution process to an interest- based negotiation. This will include examples of how to make that first phone call to a complainant or changing a dispute from an adversarial process to a collaborative conversation.

16 July 2020

Online Masterclass 

Managing Complex Behaviour

Training for Administrative Appeals Tribunal Staff only in relation to research and practices on managing unreasonable and querulous behaviour in legal and dispute resolution processes.

2 July 2020

Identifying and engaging with your stakeholders is key to obtaining their commitment to a negotiated outcome. In this webinar, Shiv Martin will introduce and explain the importance of identifying and mapping key stakeholders.

30 July 2020

Training for Administrative Appeals Tribunal Staff only in relation to managing violent and aggressive behaviours. We interview Greg Daniels who is a retired police officer with extensive experience in domestic violence matters to discuss some of the best ways to calm and manage communications which have the potential to become violent.

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