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Mediation

Mediation is a voluntary dispute resolution strategy that brings together the parties having a dispute and a neutral party - the mediator. The two parties are empowered to have a conversation amongst themselves to reach a mutual agreement that benefits both. 

The mediator begins by setting up grounds of the disagreement and allows them to have a direct conversation.

In the end, the mediator upholds what they decide without forcing a particular resolution.

Negotation

Both parties agree to have a one on one conversation to settle their differences.

It can happen anywhere - in an office, local cafe or even in a living room of your home.

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To avoid unnecessary chaos, negotiations give the other party enough time to express their opinions and respect their thoughts.

Arbitration

Arbitration resembles a court system, although it is different.

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The arbitrator (an impartial individual) takes the initiative to listen to both sides, evaluate their arguments, and decide on the course of action.

So, unlike mediation and negotiation, the parties do not engage in a one-on-one conversation. Eventually, one party may win while the other one loses—just like in a court system.

Our Brisbane

Dispute Resolution Program

If you are looking to learn out-of-court dispute resolution, our company Integrative Conversation, will be your ultimate solution. We focus on mediation, negotiation and arbitration throughout the online course as we aim to explore non-legal approaches to dispute resolution.

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At Conflict Services, we believe in restoring unity in business environments for optimal returns.

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Our experts have the knowledge and skills to train your managers and employees on the best practices to resolve disputes and create a healthy working culture.