Dispute Resolution Courses Online
3 Types of Dispute Resolution Courses Online
Apart from the civil processes of conflict resolution that involve court engagements, there are still other better options to reach an agreement amicably. The main challenge with court systems is that one party wins at the expense of the other.
So, if you are looking to learn out-of-court dispute resolution Brisbane, our company—integrative conversation—will be your ultimate solution. We focus on three key concepts in our dispute resolution courses: mediation, negotiation, and arbitration. So, let us dive right in and have an overview of how each works.
The Three Key Concepts in Our Dispute Resolution
Mediation
Mediation is a voluntary dispute resolution strategy that brings together the parties having a dispute and a neutral party—the mediator. The two parties are then supposed to have a conversation amongst themselves to reach an agreement that considers both ends.
The mediator begins by setting up grounds of the disagreement and then lets them have a direct conversation. In the end, the mediator upholds what they decide without forcing a particular resolution.
Negotiation
Both parties agree to have a one on one conversation to settle their differences. It can happen anywhere—at the workplace’s boardroom, office, or even in a living room. However, to avoid unnecessary chaos, give the other party enough time to express their opinions and respect their thoughts.
Arbitration
Arbitration resembles a court system, although it is different. The arbitrator (an impartial individual) takes the initiative to listen to both sides, evaluate their arguments, and decide on the course of action. So, unlike mediation and negotiation, the parties do not engage in a one-on-one conversation. Eventually, one party may win while the other one loses—just like in a court system.
Enroll for our Dispute Resolution Brisbane program
At Conflict Services, we believe in restoring unity in the workplace. That is why our dispute resolution courses online specifically target non-legal approaches to dispute resolution—specifically mediation. Our experts will train your managers and other staff on the best practices to resolve disputes and create a healthy working environment. Talk to us today.