Our trainers and consultants have extensive experiences in advising and training different organisations in developing dispute resolution and complaints managements processes.
We can tailor systems that will better support the work that your team does.
Where we can help?
We can assist you with all aspects of complaints handling.
This includes ensuring that your business has an appropriate complaints handling policy, your staff are trained and that you have access to suggested texts and scripts for responding to complaints.
Schedule a one on one discussion with a conflict resolution expert who can help you to work through conflict in your work or personal life.
We are experienced copywriters.
We can assist you in drafting or redrafting any written communications to stakeholders to build relationships or address complaints.