Communication Strategy

Our trainers and consultants have extensive experiences in advising and training different organisations in developing dispute resolution and complaints managements processes. We can tailor systems that will better support the work that your team does.

Communication Strategy

COmplaints Handling

We can assist you with all aspects of complaints handling.

This includes ensuring that your business has an appropriate complaints handling policy, your staff are trained and that you have access to suggested texts and scripts for responding to complaints.

Conflict Coaching

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CopyWriting

We are experienced copywriters. We can assist you in drafting or redrafting any written communications to stakeholders to build relationships or address complaints.

Consulting

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Media Feature

Unhooked Media Feature

Shiv was featured on Unhooked Media's website, which you can view here.

BIFF at Work

BIFF at Work

Shiv is a co-author of the upcoming book BIFF at Work: Your Guide to Difficult Workplace Communication, which you can purchase here.

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